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Evidence Guide: FNSCUS502 - Monitor client requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSCUS502 - Monitor client requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Determine client needs

  1. Collect comprehensive information on clients using appropriate means and in compliance with guidelines
  2. Review records regularly to ensure information is current and maintain complete records of risks assessed and action taken
  3. Monitor effectiveness of guidelines and adjust as required
Collect comprehensive information on clients using appropriate means and in compliance with guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review records regularly to ensure information is current and maintain complete records of risks assessed and action taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor effectiveness of guidelines and adjust as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication with clients

  1. Apply service guidelines to determine level of client contact required
  2. Formalise communication where interests of organisation and client need to be protected
  3. Establish regular communication within guidelines and based on client needs
Apply service guidelines to determine level of client contact required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Formalise communication where interests of organisation and client need to be protected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish regular communication within guidelines and based on client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and review information

  1. Identify and gather categories of information relevant to service provided
  2. Monitor business environment to identify need to amend information services, and establish mechanisms to select and filter information efficiently
  3. Determine and maintain information relevant to client requirements on an ongoing basis
Identify and gather categories of information relevant to service provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor business environment to identify need to amend information services, and establish mechanisms to select and filter information efficiently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and maintain information relevant to client requirements on an ongoing basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Collect comprehensive information on clients using appropriate means and in compliance with guidelines

1.2 Review records regularly to ensure information is current and maintain complete records of risks assessed and action taken

1.3 Monitor effectiveness of guidelines and adjust as required

2. Establish communication with clients

2.1 Apply service guidelines to determine level of client contact required

2.2 Formalise communication where interests of organisation and client need to be protected

2.3 Establish regular communication within guidelines and based on client needs

3. Identify and review information

3.1 Identify and gather categories of information relevant to service provided

3.2 Monitor business environment to identify need to amend information services, and establish mechanisms to select and filter information efficiently

3.3 Determine and maintain information relevant to client requirements on an ongoing basis

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Collect comprehensive information on clients using appropriate means and in compliance with guidelines

1.2 Review records regularly to ensure information is current and maintain complete records of risks assessed and action taken

1.3 Monitor effectiveness of guidelines and adjust as required

2. Establish communication with clients

2.1 Apply service guidelines to determine level of client contact required

2.2 Formalise communication where interests of organisation and client need to be protected

2.3 Establish regular communication within guidelines and based on client needs

3. Identify and review information

3.1 Identify and gather categories of information relevant to service provided

3.2 Monitor business environment to identify need to amend information services, and establish mechanisms to select and filter information efficiently

3.3 Determine and maintain information relevant to client requirements on an ongoing basis

Evidence of the ability to:

apply a systematic approach to collecting and analysing client information and data

review and monitor client records and data to determine client contact required and monitor risk

contact clients regularly using effective communication skills and channels, considering any special requirements and/or business needs

monitor effectiveness of organisational guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe financial services industry developments and trends relevant to client needs and the business

describe key features of industry compliance requirements for client services

describe the industry market position relative to the product and line of business

explain key requirements of organisational or industry policy regarding client information management and communication

explain organisational policy and procedures regarding client information management and communication.